Support & Maintenance
Software is not finished once it launches. We keep your website, systems and automations secure, updated and running smoothly while helping you improve them as your business changes.
- Timeline
- Ongoing
- Starting from
- From GBP 150/mo
- Best for
- Businesses without an in-house technical team.
Fit
Who this is for
Small Businesses
Need reliable technical help without hiring full-time
Growing companies
Need reliable uptime
Regulated industries
Compliance requirements
Scope
What's included
Security updates and patches
Performance monitoring
Priority bug fixes
Backup and disaster recovery
Feature enhancements
Monthly health reports
How it works
Our process
Onboarding
Audit your existing systems, set up monitoring and establish communication channels.
Proactive Monitoring
24/7 monitoring for performance issues, security vulnerabilities and downtime.
Monthly Maintenance
Regular updates, security patches and performance improvements.
On-Demand Support
Priority response for bugs, feature requests and urgent issues.
Questions
Common questions
What's included in the monthly price?
Monitoring, security updates and up to 2 hours of support work per month. Additional hours are billed separately.
What's your response time?
Critical issues: 2 hours. Standard issues: 24 hours. Feature requests: 48 hours for discussion.
Can I cancel anytime?
Yes, with 30 days notice. Most clients stay because we become a practical technical partner for their team.
Ready to start?
Let's turn this into a useful business result.
No pressure, just a practical conversation about the result you want, the fastest useful next step and whether we're the right fit.