Online Ordering System for Restaurant Group
Mobile ordering app and kitchen display system providing real-time order tracking, reducing wait times and order errors.
Key results
- Near zero
- Order errors
- −35%
- Wait time
- +120%
- Online orders
The challenge
The problem we were handed
A multi-site restaurant group was handling orders by phone and paper tickets. Peak hours created chaos with misheard orders, lost tickets and customers with no idea how long their food would take. Online order volume was growing but their process couldn't scale.
The solution
What we built
We built a mobile ordering app for customers with real-time status tracking, connected to a kitchen display system that routes orders by station and flags urgent tickets. Menu updates, promotions and operating hours are managed from a simple admin panel.
The outcome
The difference it made
Order errors dropped to near zero. Average wait times fell 35% and online orders grew 120% in the first three months as customers chose the app over calling in.
Near zero
Order errors
−35%
Wait time
+120%
Online orders
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